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Frequently Asked Questions

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Help Centre

Answers to common care questions

If you cannot find what you need, call 0333 034 4121 and our team will help.

Is Caretaz Healthcare CQC registered?
Yes. Caretaz Healthcare is fully regulated by the Care Quality Commission (CQC) and registered with the Information Commissioner's Office (ICO). Our care is independently inspected and monitored, so families in Nottingham can be confident it meets national quality and safety standards.
Are Caretaz Healthcare's caregivers trained and background-checked?
Yes. Every caregiver passes an enhanced background check (DBS) and completes structured training before working with clients. We select caregivers for both clinical competence and compassion, and we monitor performance on an ongoing basis.
How does Caretaz Healthcare match a caregiver to my family?
We match caregivers based on your care needs, personality, schedule, and any specialist requirements (for example, dementia experience or Parkinson's care). The goal is a consistent, compatible caregiver relationship, not a rotating cast of strangers.
Can I choose how often and how long care visits last?
Yes. Caretaz Healthcare offers flexible visit lengths and frequencies, from a single hourly visit to 24-hour live-in care. We agree the schedule with you during the initial assessment and can adjust it as your needs change.
Does Caretaz Healthcare provide urgent or same-week care?
Yes. Caretaz Healthcare accommodates urgent care requests and will do everything possible to arrange support quickly. Call 0333 034 4121 directly for urgent needs rather than using the contact form.
How quickly can care start after I contact Caretaz Healthcare?
After a free care assessment, we agree a care plan with you and aim to start support as soon as practically possible — often within days for standard requests, and faster for urgent cases. Call 0333 034 4121 to discuss timing for your specific situation.
Where does Caretaz Healthcare provide care?
Caretaz Healthcare provides home care across Nottingham and the surrounding areas. Contact us with your postcode on 0333 034 4121 or info@caretazhealthcare.co.uk and we'll confirm availability.
What types of home care does Caretaz Healthcare offer?
Caretaz Healthcare offers hourly care, overnight care, 24-hour live-in care, dementia care, palliative and end-of-life care, Parkinson's disease support, stroke care, cancer care support, supported living, companionship care, housekeeping, hospital-to-home transition care, and live-in care for couples.
How is client privacy and confidentiality protected at Caretaz Healthcare?
Caretaz Healthcare is registered with the ICO and follows strict data protection policies. All personal and medical information is stored securely and only accessible to staff directly involved in a client's care.
How does billing and payment work with Caretaz Healthcare?
After an assessment and agreed care plan, we aim to start support as soon as practical. Urgent arrangements can often be prioritised — please call us to discuss.
Is home care from Caretaz Healthcare available for couples living together?
Yes. Caretaz Healthcare offers live-in care for couples, allowing partners to remain together at home rather than being cared for separately.
Does Caretaz Healthcare help with hospital discharge?
Yes. Our hospital-to-home care service supports clients transitioning from hospital back to independent living, including help with mobility, medication routines, and daily tasks during recovery.

Still have questions? Speak to our Nottingham care team — we're happy to help.

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24/7 Compassionate Care

Quality You Can Trust. Personal Care You Can Feel.

Every visit begins with a warm smile and genuine attention. We guarantee a safe, supportive environment for your loved ones; delivered with professionalism, kindness and true continuity of care, every single time.

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Our Approach

Our Home Care Process

From first conversation to care in the home — a clear path designed to feel calm, personal and in your control.

  1. 01
    1st Step

    Make Appointment

    Fill in the form, send us an email or book a call to discuss your requirements.

  2. 02
    2nd Step

    Schedule Assessment

    We visit in person to build a care plan around your loved one's exact needs, routines and preferences.

  3. 03
    3rd Step

    Start the Care

    Care begins with the right carer matched and ready — reliable support from day one.

Book your first step Call 0333 034 4121

Make Appointment

Book an appointment with us

We can arrange an assessment with you as soon as possible.

For urgent needs, please telephone 0333 034 4121.

Care Quality Commission ICO

Independent Oversight

Fully Regulated by The Care Quality Commission (CQC)

Caretaz Healthcare is registered with and regulated by the CQC, the independent body overseeing health and social care in England, with our practices routinely assessed against national standards.

We're also proudly registered with the ICO, reflecting our commitment to protecting your personal information.